Safaricom introduced changes on Friday, June 10th, limiting access to M-Pesa statements.
The operator informed users that they will no longer get monthly M-Pesa statements via email. In the future, M-Pesa statements will only be available upon request. On July 1, 2022, the changes will take effect.
Monthly statements from M-Pesa are now provided to users’ email addresses as PDF files. Customers, on the other hand, must enter their ID number in order to view the information.
By dialing *334# and selecting ‘My Account,’ users can see their M-Pesa statements for the last three, six, or twelve months at any time. Safaricom announced in a consumer communication that this channel will continue to be the only way to view your M-Pesa statement.
In recent months, the company has implemented a series of measures apparently aimed at improving consumer privacy and security, in response to growing customer worries about the protection of their data.
It had announced plans earlier this year to conceal the identities of clients making payments through its Lipa na M-Pesa network, but this has subsequently run into resistance. The changes were supposed to take effect at the end of June, but Safaricom ran into technical difficulties, causing the plans to fall apart.
Unlike now, when merchants may view consumer information such as their entire registered name and phone number, Safaricom plans to provide only the customer’s first name and a few digits of their phone number, essentially obscuring their identity.
Integrations, on the other hand, have proven to be a difficult task, necessitating